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Welcome to our 5th edition of QED Consulting’s E bulletin in 2009. In this month’s bulletin we bring you
- Perhaps obvious but important information on customer service
- How appraisals can support your company procedures and benefit employees!
- An update on recent Talent Management surveys by Learn Direct
- Another FREE event on the 9th June 2009 in conjunction with the JCI Group
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Customer First
Treat others how you expect to be treated
... and retain and gain customers too!
Excellent customer service, good at least – is something we would like and often expect on a daily basis. Whether we are in the bank, shopping or dining out we all have expectations about the level of customer service we should receive.
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Good Practice in Appraisals
All managers know that staff appraisals are an essential part of ‘performance management’. But Jeremy Thorn, President of QED Consulting, suggests that ‘performance enhancement’ might be a far more rewarding focus. Well-conducted appraisals can make both good organisations, and their staff, really great
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Talent Management Survey
Continuing with our ongoing focus on Talent in the last few ebulletins this month we would like to draw some attention to some current research studies and surveys conducted within this field. Most of these surveys conducted on talent management are focused on the current state of the talent management in business today. One of which is the ‘Nurturing Talent’ - A research report from Cranfield Business School and Learn Direct.
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Leading for Success – Making Good Managers into Great Leaders
Managers and leaders have completely different ways of getting things done.
Managers Organise while Leaders Motivate
Managers Control while Leaders Inspire
Managers Show How while Leaders Show Why
Managers Know the Answers while Leaders Ask for Suggestions
Managers See the Detail while Leaders See the Big Picture
Managers Support Systems while Leaders Support People
It is no surprise people prefer to be Led rather than Managed and when done properly leadership is more effective in helping organisations achieve success.
Register for the event |
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If you have any comments about our bulletin that you would like to make please contact us on nicola@qedconsulting.co.uk
If you would like to get in touch with QED Consulting please:
Call us on: 01302 761 222
Email: nicola@qedconsulting.co.uk
Log onto: www.qedconsulting.co.uk
At some point during the last few years you have left your details with us. We are however keen to protect your privacy so do let us know if you would prefer not to receive these newsletters. |
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QED Consulting, Head Office, 2 Sidings Court, White Rose Way, Doncaster, South Yorkshire, DN4 5NU.
TEL: + 44 (0) 1302 761222 FAX: + 44 (0) 1302 761333 |
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Latest News
Pro Sheffield Event update
Still keeping with our Talent Management focus last month, Sharan Gohel, Chartered Occupational Psychologist recently spoke at an event organised by Pro Sheffield. The focus of the talk was - Talent Management and Managing Change in the current economic climate. The presentation highlighted some of the key challenges being faced by businesses today – not just the recession, but also explored how a talent management strategy can be implemented and used to drive forward an organisation’s strategy. Sharan spoke alongside Ian Davy, who built Windowcare UK from scratch until it was sold in 2002 to French giant Saint-Gobain. This event was a huge success – it attracted over 100 professionals and presented a great opportunity to network.
Calendar dates for May
25th - Spring Bank Holiday (Whit)
25th - Cheese Rolling. For hundreds of years the Gloucestershire Cheese Rolling has been taking place on a steep hillside in the English countryside.
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