This Month...

Welcome to the June edition of the E bulletin. With the summer holidays fast approaching we are all keen to boost the sales pipeline before the holiday lull – so like us, would you like more sales? If so this E bulletin is for you…

This month as promised we bring you Part 2 in ‘Succession Planning’ by Jeremy Thorn who also provides us with advice on how to get MORE SALES! Plus find out about the latest updates and events at QED Consulting.

Customer First UK under new ownership

New era for National Customer Service Standard

Customer First UK has today announced that it is under new ownership. The organisation is now owned by NFEA (National Federation of Enterprise Agencies) and QED Professional Development Ltd in a joint partnership.

The awarding body for Customer First has supported hundreds of businesses across the UK to achieve the national standard for customer service. The Customer First Standard has proven itself to be the most practical and effective organisational quality support standard for businesses striving to enhance their performance and profit by improving all aspects of their customer service.

Read more...

Succession Planning for Smaller Businesses Part 2

In the first part of this article, we looked at three case-studies. These offered compelling reasons why, after starting a business, there may be no more important an issue for owners to address than planning the succession of their senior managers, with as long a time-scale as possible. .

I also suggested that an exit strategy without a succession plan might be like a car without an engine. Both might only have scrap value, because neither will take you very far…

Read more...

"I NEED MORE SALES!"

Jeremy Thorn, President of QED Consulting, receives a rather unexpected ‘phone call.

“You help small businesses”, said my caller, with no introduction.

“I need more sales.”

Well don’t we all, I thought!...

Read more...

Creative Juices

QED Consulting became involved in the ‘Creative Juices’ Project back in January 2008. The objective of the invitation was to give art students an opportunity to work in the real world in terms of creating a piece of art in response to a customer brief.

On the 15th of May the Creative Juices Project came to an inspiring close, as Doncaster College art students unveiled their art work to QED Consulting, Peglers Limited and Clyde Materials Handling. The students had a ‘business challenge’ to fulfil by producing a piece of art that they felt depicted one of the 3 companies involved.

Executive Chairman Steve Hinton, Director Kathy Denton and Business Development Manager Rebecca Hughes had the difficult task of choosing the winning piece of work. In fact after much deliberation the QED Consulting representatives chose not one but two pieces of art to commission, produced by Reuben Crow and Ross Clarke.

We would like to say congratulations to all the students involved who created truly outstanding work and thank you to the college for organising the project. The winning pieces really captured the essence of QED Consulting, but in different ways and we look forward to welcoming you all into our offices to view our newly commissioned art.

If you have any comments about our bulletin that you would like to make please contact us on nicola@qedconsulting.co.uk

If you would like to get in touch with QED Consulting please:

Call us on: 01302 761 222

Email: nicola@qedconsulting.co.uk

Log onto: www.qedconsulting.co.uk

At some point during the last few years you have left your details with us. We are however keen to protect your privacy so do let us know if you would prefer not to receive these newsletters.

Home | Core Services | The Company | Client List | References & Testimonials | Hot Topics | Contact Us | Share our expertise

QED Consulting, Head Office, 2 Sidings Court, White Rose Way, Doncaster, South Yorkshire, DN4 5NU.
TEL: + 44 (0) 1302 761222 FAX: + 44 (0) 1302 761333

Latest News

QED Consulting Seminar & Networking Lunch – Workplace Disputes

QED Consulting is holding it’s next Seminar & Networking lunch on Wednesday 25th June 2008 - ‘Workplace Disputes’. QED Consulting will help delegates to understand how and when conflicts can arise within the workplace and provide tips on how to manage people issues more effectively. And for those exceptional circumstances where situations do develop, solicitor and legal expert Roger Grove from Atteys Commercial will be giving the lowdown on how to handle the legalities of workplace disputes.

If you are interested in joining us for lunch on the 25th June then please follow this link to reserve a place.

Putting the Customer First ®

Quantum Assessment Services (QAS) a division within QED Consulting assesses organisations against the National Standard for Customer Service, Putting the Customer First ®. In order to introduce the standard and it's many benefits QAS is hosting a series of free Seminar and Networking lunches, across Yorkshire & the Humber:

Sheffield @ The source at Meadowhall, 26th June. Guest speaker from South Yorkshire Investment Fund (SYIF)

Doncaster @ Sedum House. DB (off junc 3 M18), 27th June. Guest speaker from Smith Craven Accountants

Hull @ Craven Park Stadium, Wednesday 2nd July. Guest speaker from The Princes Trust Yorkshire and Humber

Wakefield @ The Holiday Inn. (M1 Junc 40), Friday 4th July. Guest speaker from Barber Harrison & Platt Accountants

If you would like to find out more about the standard or reserve your free place at one of the events, please contact Rebecca Hughes on 01302 767896 or log onto qasonline.co.uk/customerfirst

QED Consulting in Paris!

On our latest travels, Director Kathy Denton and Executive Chairman Steve Hinton were spotted taking time out for themselves after a client meeting in Paris. Enjoying the sunshine and French culture Kathy was snapped by the Arc de Triumph.

Pictures: 1, 2

2008 Albert Bartlett Edinburgh Marathon

QED Consulting’s Executive Chairman Steve Hinton ran the Edinburgh Marathon race on Sunday 25th May, coming in at a brilliant time of 4 hours 26 minutes. This was Steve’s 3rd marathon – impressive and congratulations!

Calendar dates for June

14th – Queen Elizabeth II Official Birthday
15th – Fathers Day
21st – Longest Day
24th – Midsummer Day
25th - QED & Atteys joint Seminar & Networking Lunch
27th – Veterans Day