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Welcome to July’s edition of QED Consulting’s E bulletin. This month we discuss:

• Why coaching is the latest must have for business executives…and how to make it work for you
• Managing the information overload and staying in control (and sane!)
• Our previous thoughts on customer service with details of the launch of the National Standard for Customer Service.

In the name of good customer service we also offer you our top ten tips on how to write winning tenders.

To read the bulletin will take just a few minutes of your time and we promise you it will be time well spent.

Coaching – Because you’re worth it…and so is your business

The CIPD describes coaching as ‘developing a person’s skills and knowledge so that their job performance improves’. I would add to this that it is also about changing behaviour – the smallest shifts in approach can have major impact on others and our own effectiveness – remember the butterfly flapping its wings in Outer Mongolia!

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Knowledge Management - How important is knowledge in your company? How do you retain it?

‘Knowledge Management’ is becoming a common phrase as we find ourselves working in a knowledge economy where increasingly the main asset we have to offer customers is knowledge. In this current business climate, managing our knowledge effectively is key to achieving.....

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Customer Service: From the Chief Executive of 'Customer First'

Customer First UK CEO Keith Ramsay offers his opinions on the importance of good customer service

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Quantum Assessment Services Website launch

QED Consulting is proud to announce the launch of their new Quantum Assessment Services (QAS) Website www.qasonline.co.uk.

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QED Consulting’s Top Ten Tender Tips

1. Read the tender documents carefully making sure you complete all information and questions requested accurately. Omission of information or false or misleading information may mean that your tender will be excluded.....

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If you have any comments about our bulletin that you would like to make please contact us on rebecca@qedconsulting.co.uk

If you would like to get in touch with QED Consulting please:

Call us on: 01302 761 222

Email: rebecca@qedconsulting.co.uk

Log onto: www.qedconsulting.co.uk

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QED News

Supporting the JCI

QED has always supported the Junior Chamber International (JCI) and recently our Research Consultant Bobby Sing has achieved his level one and new membership status within Doncaster JCI. This is very well deserved as Bobby in his role as Director is dedicated to the organisation and is responsible for organising Personal Development opportunities for fellow members. QED Consulting is hosting and delivering the next event on the 5th July which is based on Team Working.

For further information on the JCI and related events please contact Bobby Singh on 01302 761222 or email bobby@qedconsulting.co.uk

QED Seminar & Networking

Following the success of our last Seminar and Networking lunch we are hosting another! On the 26th of July we will be welcoming business to join us to network over lunch and to gain useful information on Personal Knowledge Management (PKM).

QED Consulting is also pleased to announce that ITRM Chiropractics will be there helping attendees to ‘Straighten Up’ and stay healthy at work.

If you would like to join us or find out further information please contact Rebecca Hughes on 01302 767896 or email her at: rebecca@qedconsulting.co.uk

Calendar dates for July

12th – Battle of the Boyne; Holiday N. Ireland

14th – French Independence Day (and our IT Manager’s birthday – happy birthday Patrick!)

21st - 1969: Man takes first steps on the Moon